The reality of software is that it is consistently at the risk of security breaches, errors and changes through third party updates. Of course, after investing time, money and resources into developing your software, it is critical that it continues to make the impact it was designed for. At Riselabs, we believe that a Service Level Agreement between both parties is the most effective solution to this – mitigating the risks, ensuring everything is updated and is working at maximum efficiency.
With the upkeep and maintenance of larger systems, we can address issues quickly. We are given an indication when something needs work, and our fixes are prioritised based upon pre-agreed response times within the SLA.
No time is lost in attempting to understand the nuances of your system, as Riselabs already understands this as a result of the development process.
Through an already-ongoing relationship, we can review the services we are carrying out and make adjustments where necessary.
The SLA accurately describes what Riselabs is responsible for and what the client is responsible for. Here, you can have peace of mind knowing which features of your software are applicable to the service features within the SLA.
We maintain your software by carrying out the following:
We provide you with the following support to ensure the functionality and longevity of your system:
Our priority is to make sure you application stays working, up to date and secure.